How does NCH process my coupons?
	How can NCH assure fast payment?
	Does NCH offer one-count programs?
	I’m inundated in paper reports. Is there a better way?
	Can BENCHMARK be accessed through the Internet?
	Can NCH help me with the task of "Adjustment Processing"?
	I submitted coupons to NCH. How can I check the status of my payment or ask other questions about the payment I received?

How does NCH process my coupons?
To process our retailer customer’s coupon shipment NCH uses SmartScan®, our laser-based, computerized coupon processing system. SmartScan is an advanced technology platform that insures high quality, timely and secure coupon processing. SmartScan's processing system scans vital 128 EAN bar-code information and accurately routes the coupon to the right manufacturer and automatically tallies the value for accurate invoicing. With SmartScan you get correct counts with fewer mis-directed coupons, resulting in fewer adjustments.

[BACK TO TOP]

How can NCH assure fast payment?
With NCH’s SmartScan intelligent processing and billing system tracking each retailer's historical redemption pattern, the manufacturers with larger coupon volumes are billed frequently, so your investment is handled with the speed and priority you deserve. When manufacturers are billed quickly your payment is delivered quickly.

[BACK TO TOP]

Does NCH offer one-count programs?
NCH has a very successful one count program and our one count technology has resulted in greater vendor participation. NCH Retailer Service participates in one-count programs with NCH Manufacturers, CMS Manufacturers, large In-house processed manufacturers and others. A one-count process improves efficiency and increases payment speed resulting in optimized cash flow and cost savings for you.

[BACK TO TOP]

I’m inundated in paper reports. Is there a better way?
Yes. If the information you need is only available in mounds of paper or lost in your system, you can automate your reporting and cash management with NCH's BENCHMARK™. BENCHMARK, the first Windows™-based online coupon information management system for retailers, saves you valuable time managing your coupon investments. BENCHMARK replaces paper reporting and gives you unprecedented control over your data for customized reporting and analysis. The system allows review and reporting by store level, manufacturer payment, invoice reconciliation and adjustment information. It is incredibly easy to use. And, a click of your mouse allows you to create management reports with on-line view, print and exporting functions.

[BACK TO TOP]

Can BENCHMARK be accessed through the Internet?
Yes, BENCHMARK can be accessed through the Internet.

[BACK TO TOP]

Can NCH help me with the task of "Adjustment Processing"?
It takes many retailers over 20 hours/week, or 1,040 hours/year, to handle adjustments. The NCH Solution: Our strategy is to automate your adjustment process. The NCH "push-button" adjustment process will reduce handling time to minutes a week, while simultaneously improving a retailer's adjustment recovery timeline. In addition, our electronic and hard-copy reporting will fully support your information requirements. For more information contact Julie Smykowski at 847-317-5547 or jsmykowski@NCHMarketing.com

[BACK TO TOP]

I submitted coupons to NCH. How can I check the status of my payment or ask other questions about the payment I received?
Call the NCH Retailer Relations Service Center which is open 8 a.m. - 4:30 p.m. (CST) Monday through Friday. The toll-free number is 1-800-833-7096.

[BACK TO TOP]

PRINTABLE VERSION