Retailer FAQs
How does NCH process my coupons?
To process our retailer customer’s coupon shipment NCH uses SmartScan®,
our laser-based, computerized coupon processing system. SmartScan is an
advanced technology platform that insures high quality, timely and secure
coupon processing. SmartScan's processing system scans vital 128 EAN bar-code
information and accurately routes the coupon to the right manufacturer and
automatically tallies the value for accurate invoicing. With SmartScan you get
correct counts with fewer mis-directed coupons, resulting in fewer adjustments.
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How can NCH assure fast payment?
With NCH’s SmartScan
intelligent processing and billing system tracking each retailer's historical
redemption pattern, the manufacturers with larger coupon volumes are billed
frequently, so your investment is handled with the speed and priority you
deserve. When manufacturers are billed quickly your payment is delivered
quickly.
Does NCH offer one-count programs?
NCH has a very successful one count program and our one count technology has
resulted in greater vendor participation. NCH Retailer Service participates in
one-count programs with NCH Manufacturers, CMS Manufacturers, large In-house
processed manufacturers and others. A one-count process improves efficiency and
increases payment speed resulting in optimized cash flow and cost savings for
you.
I’m inundated in paper reports. Is there a better way?
Yes. If the information you need is only available in mounds of paper or lost
in your system, you can automate your reporting and cash management with NCH's
BENCHMARK™. BENCHMARK, the first Windows™-based online coupon information
management system for retailers, saves you valuable time managing your coupon
investments. BENCHMARK replaces paper reporting and gives you unprecedented
control over your data for customized reporting and analysis. The system allows
review and reporting by store level, manufacturer payment, invoice
reconciliation and adjustment information. It is incredibly easy to use. And, a
click of your mouse allows you to create management reports with on-line view,
print and exporting functions.
Can BENCHMARK be accessed through the Internet?
Yes, BENCHMARK can be accessed through the Internet.
Can NCH help me with the task of "Adjustment Processing"?
It takes many retailers over 20 hours/week, or 1,040 hours/year, to handle
adjustments. The NCH Solution: Our strategy is to automate your
adjustment process. The NCH "push-button" adjustment process will reduce
handling time to minutes a week, while simultaneously improving a retailer's
adjustment recovery timeline. In addition, our electronic and hard-copy
reporting will fully support your information requirements. For more
information contact Julie Smykowski at 847-317-5547 or
jsmykowski@NCHMarketing.com
Can I get an electronic feed of my data?
NCH has an electronic communication system between companies for retrieval and
downloading of large data rich files called DataLink - An easy to use system
for integrating audit, financial or adjustment reconcilation reporting with
your internal information or other databases. With DataLink you can also:
- Backup files of weekly and monthly reports
- Manipulate data for further analysis
- Structure personalized reports for different departments
- Import data to other desktop software products
I submitted coupons to NCH. How can I check the status of my
payment or ask other questions about the payment I received?
Call the NCH Retailer Relations Service Center which is open 8 a.m. - 4:30 p.m.
(CST) Monday through Friday. The toll-free number is 1-800-833-7096.
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