Retailer FAQs
How does NCH process my coupons?
To process our retailer customer’s coupon shipment NCH uses SmartScan®, our laser-based, computerized coupon processing system. SmartScan is advanced technology for quality, speed, and security. NCH's laser scanners read bar-coded coupons from any direction for minimal errors. SmartScan's processing system scans vital 128 EAN bar-code information and accurately routes the coupon to the right sort and automatically tallies the value for an accurate bill to the sponsoring manufacturer. With SmartScan you get correct counts with fewer mis-directed coupons, resulting in fewer adjustments.
How can NCH assure fast payment?
With NCH’s SmartScan intelligent processing and billing system tracking each retailer's historical redemption pattern, the manufacturers with larger coupon volumes are billed frequently, so your investment is handled with the speed and priority you deserve. When manufacturers are billed quickly your payment is delivered quickly.
Does NCH offer one-count programs?
NCH has a very successful one count program and our one count technology has resulted in greater vendor participation. NCH Retailer Service participates in one-count programs with NCH Manufacturers, CMS Manufacturers, large In-house processed manufacturers and others. A one-count process improves efficiency and increases payment speed resulting in optimized cash flow and cost savings for you.
I’m inundated in paper reports. Is there a better way?
Yes. If the information you need is only available in mounds of paper or lost in your system, you can automate your reporting and cash management with NCH's BENCHMARK™. BENCHMARK, the first Windows™-based online coupon information management system for retailers, saves you valuable time managing your coupon investments. BENCHMARK replaces paper reporting and gives you unprecedented control over your data for customized reporting and analysis. The system allows review and reporting by store level, manufacturer payment, invoice reconciliation and adjustment information. It is incredibly easy to use. And, a click of your mouse allows you to create management reports with on-line view, print and exporting functions.
Can BENCHMARK be accessed through the Internet?
Yes, BENCHMARK can be accessed through the Internet. Accessing BENCHMARK via an organization’s Internet infrastructure (T1 line, cable, etc.) often provides faster data downloads than a 56.6K modem.
Can NCH help me with the task of "Adjustment Processing"?
It takes many retailers over 20 hours/week, or 1,040 hours/year, to handle adjustments. The NCH Solution: Our strategy is to automate your adjustment process. The NCH "push-button" adjustment process will reduce handling time to minutes a week, while simultaneously improving a retailers adjustment recovery timeline. In addition, our electronic and hard-copy reporting will fully support your information requirements. For more information contact Julie Smykowski at 847-317-5547 or jsmykowski@NCHMarketing.com
What do coupon clearing services cost?
At NCH, we determine processing service fees by the volume of coupons redeemed, however, prices and service deliverables are based on the individual needs of each retailer. NCH looks at each retailer client as having unique coupon processing requirements and we customize our service accordingly.
NCH Marketing Services, Inc.
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