ACCOUNT COORDINATOR
DIRECTOR, ACCOUNT MANAGEMENT
- SALES & ACCOUNT MANAGEMENT
Title: Account Coordinator
Date Needed: ASAP
Responsibilities:
Assist and support manager in all phases of servicing customers by executing operational framework duties that also includes communication with customers designed to better understand client needs for positive positioning of NCH products and services. Utilize probing and follow-up skills to ensure that service interactions are successfully executed. Also responsible for accurate and timely maintenance of customer associated processing specifications that include but are not limited to master file maintenance (specification updates, formatting and timely delivery of reports). Responsible to act as communication link between Account Operations Administrator and customer to discuss and address issues associated with offer master file maintenance.
Qualifications:
2+ years customer service experience, BS/BA or equivalent preferred. Requires attention to detail, strong organization, communication and relationship-building skills, ability to work independently and meet regular deadlines. Previous experience managing relationships in a business-to-business environment strongly desired. MS Office experience preferred. **Notice of Interest forms are due to Eileen Tarjan by the end of day on Thursday, June 24th.**
Recruiter: Eileen Tarjan
If you're interested, please email your resume in standard text format to hr@NCHMarketing.com or fax to 847.317.5575
- SALES & ACCOUNT MANAGEMENT
Title: Director, Account Management
Date Needed: 9/1/2010
Responsibilities:
This highly visible position is responsible for successfully directing an account management team for an assigned roster of clients and for meeting specified business objectives. This includes account retention, ad hoc revenue generation, new customer conversions and sales support in prospective customer meetings. Additionally the director is responsible for creating a team oriented and cooperative environment (internal and external) by utilizing strong management and interpersonal skills. Ensures customer satisfaction and retention through associates’ efforts in account servicing and utilization of account development strategies. Effectively coaches and develops Account Management associates. Works effectively on cross functional project teams representing Account Management and client interests.
Qualifications:
Qualified candidates will have 5 or more years of relevant account management experience utilizing the necessary skill set, or other directly related NCH experience. Candidates must have strong leadership, organizational and communication skills (written and verbal) and a proven track record in effectively managing client relationships. This includes strong positioning, probing, acknowledgement, negotiation and closure skills. Ability to handle multiple projects and client priorities and meet agreed upon deadlines. Demonstrated success in coaching and developing associates is required. Ability to develop and maintain effective relationships with cross functional peer-group. Experience in the consumer promotion industry is highly preferred. Must be able to travel 25-30% of work time. Bachelors degree or equivalent education and work experience required. Two positions are available – NOTICE of INTEREST FORMS ARE DUE IN HUMAN RESOURCES by TUESDAY, AUGUST 3.
Recruiter: Maureen Greene
If you're interested, please email your resume in standard text format to hr@NCHMarketing.com or fax to 847.317.5575
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