When it is necessary for NCH to issue a payment adjustment, the reason for the adjustment will be communicated to the retailer or its clearinghouse. If adjustment reasons are supplied to your clearinghouse, it is up to your clearinghouse to communicate these reasons to you. Or, you may contact NCH’s Retailer Relations team. Click here to see a listing of the Payment Adjustment Reasons used by NCH, as well as the corresponding code numbers. In order to avoid payment adjustments, retailers should familiarize themselves with manufacturers’ coupon redemption policies to make sure their coupon submissions fall within the appropriate terms and guidelines. These policies are legal documents outlining the terms and conditions under which manufacturers will reimburse retailers for coupon submissions. Click here to see samples of manufacturer redemption policies. Click here to request a specific manufacturer’s redemption policy.   If you do experience a payment adjustment, it is important to remember that most manufacturers try not to be overly rigid in the enforcement of their coupon redemption policies. In fact, the vast majority of manufacturers have established toleration levels for small differences in coupon counts and coupon valuations. Many have even established grace periods during which they will accept expired coupons from their retail trading partners. Here is a common example of the kind of scenario that can lead to payment adjustments:  You submit coupons through a coupon clearinghouse, and billings for shipping and other miscellaneous items exceed what is permitted by the manufacturer’s coupon redemption policy. The manufacturer refuses to pay for the fees that it judges to be excessive, and a payment adjustment is issued. Click here to request sample invoices or sample store tags that have been billed out by your retailer clearinghouse – invoices and store tags that show what fees are being charged to your trading partners. If you have questions about why you have received a specific payment adjustment, please contact NCH’s Retailer Relations Team . This page links to files that are in PDF format. To view these files, you must use Adobe Acrobat Reader. To download a free version, go to http://www.adobe.com/products/acrobat/readstep.html